Returns and Refunds
Hassle free returns for your peace of mind.
Return Center
Need to send an item back?
1. Our Return Policy
At Supremex, we strive for 100 percent customer satisfaction. We understand that sometimes a product might not be the perfect fit. That is why we offer a straightforward 30 day return policy for most items purchased directly from our website. You have 30 calendar days from the date you received your item to initiate a return.
2. Conditions for Return
To be eligible for a return, the smartwatch must be in its original packaging and unused. All tags and protective films must remain intact. We cannot accept items that have been worn, used, or show signs of damage caused by the customer. Please keep your receipt or proof of purchase ready when contacting us.
3. Faulty or Damaged Items
If you receive a defective or damaged smartwatch, please contact our support team immediately. We cover all shipping costs for defective items covered under our 12 month warranty. Please provide photos of the damage or defect to help us process your claim faster. We will replace the item or issue a full refund upon verification.
4. How to Initiate a Return
To start the return process, please email our support team. You will receive a Return Authorization number and the specific shipping address details. Please write this number clearly on the outside of your package. We recommend using a trackable shipping service as we cannot guarantee that we will receive your returned item.
5. Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow 5 to 10 business days for the amount to appear in your account.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange your smartwatch for a different size or color, please initiate a return for the original item first and place a new order for the desired model. This ensures you get the product you want as quickly as possible.